Petbnb Community Guidelines

Together, we make Petbnb a safe, warm, and trustworthy community for people and pets alike. These guidelines tell you what you can expect from us, what we expect from each other, and how we work together to provide the best stay for every pet.

The role of Petbnb

• We provide a user-friendly platform where owners can quickly reliable babysitters Finding.
• We help babysitters grow their freelance business through visibility and marketing.
• We treat everyone with respect and intervene in case of inappropriate behavior.
• In disputes, we guide both parties to a solution and actively think along with them.
• All services booked and paid for through the platform are covered by the Petbnb insurance.

The role of babysitters

• Communicate respectfully and respond to messages within 24 hours.
• Fill out your profile honestly and completely: experience, house rules, available services.
• Offer a safe, clean and quiet environment; act proactively when health problems arise.
• Respect the privacy and property of owners.
• Keep all communications and payments about Petbnb bookings through the website or app. This prevents fraud and enables support. See also: [link to article on topic].
• Be transparent about details (e.g., own animals, help from another sitter, wash/trim sessions) prior to booking.

The role of bosses

• Communicate respectfully and respond in a timely manner - even when waiving a booking.
• Fill out a complete pet profile (routine, medications, allergies, emergency contact).
• Schedule an introduction and discuss expectations: eating schedule, walking out, behavioral signs.
• Only use the Petbnb website or app for communication and payments. This protects your reservation and data.
• Respect the sitter's schedule and communicate changes in a timely manner.
• Leave an honest and helpful review; that's how we help each other get the best match.

Safety & insurance

Do you book and pay through Petbnb? Then you are protected by the Petbnb insurance. This gives peace of mind in medical emergencies and liability situations. Appointments booked or paid outside the platform are not covered by this.

Communications & payments

Keep everything through Petbnb. This keeps data secure, allows us to step in if something goes wrong and allows refunds in exceptional situations. See also: Why payments go through Petbnb.

Unauthorized behavior

• Discrimination, harassment or aggression.
• Force payments or communication outside of Petbnb.
• Inaccurate or misleading profile information.
• Creating unsafe situations for pets or people.

Reporting and support

Are you experiencing a problem? Report it via your reservation or contact support. Include relevant information (timeline, photos, vet reports). The sooner you report, the better we can help.

New to Petbnb? Start here and discover our dog sitter, pet sitter at home and other services. Also read: [link to article on topic] for good preparation.