Paying through Petbnb is not only easy, but more importantly safer for everyone. It protects your reservation, your personal data, and your pet. Here are all the benefits and what happens when you pay outside the platform.
All benefits at a glance
- Insured stay: bookings paid through Petbnb are covered by the Petbnb insurance (including vet fees and liability within the terms and conditions).
- Secure payment environment: your banking and personal data remain protected.
- Fair payment: owners pay before start; sitters receive after. This allows for refunds if something goes wrong.
- Customer Service: our team can only help and mediate on bookings made through Petbnb.
- Clear administration: all appointments, messages and payments in one place - convenient for scheduling and taxation.
What if you do pay outside the platform?
Then the above securities lapse. You are not insured through Petbnb, we cannot mediate problems and your payment information is not protected through our secure systems. Additionally, this violates our community guidelines and may result in account restrictions or blocking.
Frequently Asked Questions
Why are service fees charged?
Service fees keep the platform safe and running: secure payments, insurance, marketing for new matches, and customer service. That's how Petbnb stays affordable and reliable.
Is cash payment allowed?
No. Only payments through the Petbnb website or app protect your booking. Cash or direct payments outside of Petbnb are not allowed and are outside of our insurance and support.
What if a sitter/boss asks for direct payment?
Stay friendly but clear: payments are made through Petbnb. Refer to this page or report it through your reservation. That's how we keep the community safe.
No account yet? Check out our dog sitter and other services and book safely through Petbnb. Also read: [link to article on topic] for more background.
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